Blog
It’s the biggest contact centre event of the year and it’s happening in just over a month! We are excited to be official sponsors of Customer Contact Week 2020 – Australia and New Zealand held in sunny Gold Coast QLD Australia! We’re excited because we are going to be joining some incredible vendors and industry speakers from the biggest contact centre markets and organisations from Australia, New Zealand and around the globe. This is an opportunity to benchmark and plan your customer-centric ...
Read MoreTeam building and the gift that gives back
Creating a caring and hospitable company culture starts with your leaders and the little things that are done to reinforce an established ethos.
Read More7 Ways to Empower your Employees Today
CX and EX are all over business media. It’s almost as if we’re realising the importance of experience for the first time.
Read MoreBuilding empathy into our Government Contact Centres
Highlights from the 19th Annual Government Contact Centre Summit The need for Government contact centres to deeply understand their customers has never been more top of mind for customer experience le...
Read MoreExpanding into the New Silicon Valley and Succeeding Through Innovation
We might not be the noisiest company 2019 has seen to date, but we have been working overtime behind the scenes to expand Knosys both here in Australia as well as our other markets with our cloud-base...
Read MoreWhy truth is the new currency of the enterprise economy
At the risk of sounding old…I recall a time before we had the Internet. We had manila folders, sticky labels and cabinet upon cabinet full of files. The photocopier was an active member of the team an...
Read MoreThe A to Z of learning from little people
When we think about truth in the corporate context, in business or in government, we are immediately thrown into a world where bureaucracy dictates, and ‘truth’ becomes a blurred construct. But if you...
Read MoreHow to achieve systemic customer confidence
We hear it time and time again – the story of failure. The payment platform that fails on 'Cyber Monday', the power that goes out during every storm and every heat wave, dissatisfaction with NBN. It’s...
Read MoreWhy trust is key to improving customer experience
TRUST is more than a 5-letter word - and your customers know it! Photo by Sam Kolder from Pexels
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