Blog
Call centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their roles to the best of their ability. You have skilled, resilient and emphatic teams working to give your business the best chance at success. But are your staff working within parameters that give them the best possible chance, to make a positive impact with your customers? Image - Bruce Mars Unfortunately, many customer service employees are ...
Read MoreWhat Is Knowledge Management And Why Should You Care?
Using knowledge to make informed decisions is at the heart of the most successful businesses. It can mean the difference between expansion and stagnation, between growth and failure. Whether it be a p...
Read More9 Powerful Characteristics Of The Best Innovative Organisations
Successful organisations recognise that modern, knowledge-based economies are built on abstract ideas. To deliver products and services of value, innovative organisations marshal the symbiotic power o...
Read More
