Control in the time of COVID

In this post we are going to keep things simple and talk about the importance of managing expectations and staying in control of the things we can.

Creating balance between productivity and mental health

The discussion around establishing a realistic productivity routine while working from home is becoming a trend topic. The more people are relegated to their lounge rooms and home offices to work, the...

Proactive crisis management through knowledge curation and synthesis

Working environments, social spaces, personal interaction — it’s nothing like it once was — nothing like it was even a month ago. Everything has changed and we don’t know how long our movements and co...

A round of applause for the knowledge keepers

Everyone is trying to make sense of a forever changed world. People are confused, lost, desperate, anxious, scared, hopeful and just hanging on. 

Data Tells a Story

If orange is the new black, then data is the new narrator - it certainly tells a story - and it’s more than meets the eye. The Economist recently published an article based on data presented by world ...

8 steps to creating your perfect home-office environment

Keep calm and informed with a single source of truth

In the wake of Coronavirus (COVID-19) some of the world economy’s biggest companies have made the decision to defer workers to their own homes to carry out their roles. Tech companies Facebook, Google...

Customer Contact Week Australia 2020 - See you in 2021

This year’s CCW Week Australia and New Zealand has wrapped up after months of preparation and excitement. Contact Centre Week was held at the ‘The Star’ Gold Coast, Feb 25-28 and in terms of location ...