Blog
Meaningful data has impact – it changes everything. Photo by rawpixel.com from Pexels Data without meaning is just that – data. It’s stuff you store because you are either legally obliged to, or because you don’t know what else to do with it. And the issue with trying to digitize an entire company or organisation, is that there is a lot of it. Has ‘big data’ simply become unorganised chaos? Is it too much to handle? If you have archaic infrastructure that no longer makes sense, and too much of ...
Read MoreA customer-centric approach to utilising AI
If you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might offer you - you're not alone. Using a platform that al...
Read More4 Contact centre pain points to alleviate today
Call centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their roles to the best of their ability.
Read MoreThe true cost of your staff retention problem
Up to 20% of employee turnover happens in the first 45 days! (Forbes)
Read MoreIs your machine learning the true power of people?
Artificial Intelligence is the tech Buzzword of 2019…so far. But understanding how to integrate relevant AI into your business and using machine learning to improve people-powered processes is what’s...
Read More13 Ways To Collaborate That Will Impress Your Team
While impressing your team is likely not the only reason you are interested in collaboration, it certainly is a great byproduct! Whatever your job role, whether you’re a Chief Experience Officer, Know...
Read MoreContent Management, Is It Worth Your Time?
Yes, I'm afraid it's that time again. You've had an email request from someone in your team, or in another department, and you have to log into the company intranet, or your organisations content mana...
Read MoreOrganisational IQ: How Intelligent Is Your Business?
You are likely familiar with the concept of IQ as a measurement of human intelligence. Similarly, organisational IQ or organisational intelligence is the measure of an organisation’s intellectual capa...
Read MoreIntranet for Companies: Intelligent or Outdated?
If you opened up your company intranet this morning only to be faced by 2001 design, irrelevant menu structures and “news” from three months ago - then you are, indeed, not alone! The same story is pl...
Read MoreHow To Improve Customer Experience
If asked to remember the last time you had a fantastic experience with a company or brand, chances are you’d be able to call something to mind. The same would be true for the last time a brand really ...
Read MoreWhat Is Knowledge Management And Why Should You Care?
Using knowledge to make informed decisions is at the heart of the most successful businesses. It can mean the difference between expansion and stagnation, between growth and failure. Whether it be a p...
Read More9 Powerful Characteristics Of The Best Innovative Organisations
Successful organisations recognise that modern, knowledge-based economies are built on abstract ideas. To deliver products and services of value, innovative organisations marshal the symbiotic power o...
Read More
