Knosys Limited is proud to announce the upcoming acquisition of intranet management software GreenOrbit (GO). GreenOrbit is an industry leading intelligent intranet solution provider with 25 years experience providing intranet solutions to the Australian, UK and US markets. The acquisition of GreenOrbit is in line with the Knosys growth strategy to create a suite of SaaS offerings targeting the digital workplace and information management. By joining forces, the combined businesses will provide ...
Read MoreKnosys Limited is proud to announce the upcoming acquisition of intranet management software GreenOrbit (GO). GreenOrbit is an industry leading intelligent intranet solution provider with 25 years exp...
Read MoreThe phrase ‘too much information’ may not seem applicable when you consider the way you train and educate your staff— but providing the right information is far more important than providing too much....
Read MoreThere’s a saying that ‘a puppy is not just for Christmas’ — and it’s true!
Read MoreThis year has been testing to say the least. Anyone in customer service or customer support roles will know all too well how an increase in demand and a change in consumer behaviour puts added strain ...
Read MoreNic Passmore joined Knosys in 2016 and has been at the helm of the team’s technical innovation strategy since then – leading the way to developing knowledge management features for customers and respo...
Read MoreIn this blog post, our third in a series of ‘In conversation with…’ posts, I spoke with Knosys Managing Director, John Thompson. John has been with Knosys since July 2016 when he was awarded the leade...
Read MoreFrancis Lim is the Business Development Manager in our Singapore office and just as we have had to adjust to challenges here in Australia and New Zealand – our Singaporean counterparts have had lots o...
Read MoreThis is the first blog post in a series of conversations with Knosys staff and users. Don't let the perceived isolation around COVID-19 stop you from talking to your colleagues, your customers and tho...
Read MoreIn this post we are going to keep things simple and talk about the importance of managing expectations and staying in control of the things we can.
Read MoreThe discussion around establishing a realistic productivity routine while working from home is becoming a trend topic. The more people are relegated to their lounge rooms and home offices to work, the...
Read MoreWorking environments, social spaces, personal interaction — it’s nothing like it once was — nothing like it was even a month ago. Everything has changed and we don’t know how long our movements and co...
Read MoreEveryone is trying to make sense of a forever changed world. People are confused, lost, desperate, anxious, scared, hopeful and just hanging on.
Read MoreIf orange is the new black, then data is the new narrator - it certainly tells a story - and it’s more than meets the eye. The Economist recently published an article based on data presented by world ...
Read MoreIn the wake of Coronavirus (COVID-19) some of the world economy’s biggest companies have made the decision to defer workers to their own homes to carry out their roles. Tech companies Facebook, Google...
Read MoreThis year’s CCW Week Australia and New Zealand has wrapped up after months of preparation and excitement. Contact Centre Week was held at the ‘The Star’ Gold Coast, Feb 25-28 and in terms of location ...
Read MoreIt’s now less than a week until we arrive in the Gold Cost for the contact centre event of 2020 – Contact Centre Week Australia and New Zealand.
Read MoreOver the past month the world's media has shifted its attention from the devastating Australian bushfire crisis and begun reporting on a new threat to human life. An outbreak of disease.
Read MoreIt’s a competitive world. We compete for attention, for the highest accolade, for positive reinforcement. We compete for a sense of accomplishment and to be the best.
Read MoreIt’s the biggest contact centre event of the year and it’s happening in just over a month! We are excited to be official sponsors of Customer Contact Week 2020 – Australia and New Zealand held in sunn...
Read More2019 has been a momentous year for Australian technology companies and it’s been a year when organisations have woken up to the unmistakeable call to implement company wide solutions that will enable ...
Read MoreHow do you celebrate Christmas Knowledge Management Style?
Read MoreEarlier this month we asked our contacts in Singapore along to a celebration of Australian wine and knowledge management to help launch our new office and get us acquainted with our local customers.
Read MoreWe spend a huge chunk of our lives at work, thinking about work, otherwise engaged with workplace activities. We measure ourselves on the performance of our work and strive for that promotion, that ra...
Read MoreLast week we attended our first Singaporean event since officially opening our bricks and mortar office in the country. Our team has been raring to go, and this was a good chance to dip our toes in th...
Read MoreThe future of modern workplaces is not necessarily the open-plan, utopian technosphere that you imagine. Despite being told to knock down the walls and put a ping pong table in the centre of the room ...
Read MoreCreating a caring and hospitable company culture starts with your leaders and the little things that are done to reinforce an established ethos.
Read MoreCX and EX are all over business media. It’s almost as if we’re realising the importance of experience for the first time.
Read MoreHighlights from the 19th Annual Government Contact Centre Summit The need for Government contact centres to deeply understand their customers has never been more top of mind for customer experience le...
Read MoreWe might not be the noisiest company 2019 has seen to date, but we have been working overtime behind the scenes to expand Knosys both here in Australia as well as our other markets with our cloud-base...
Read MoreAt the risk of sounding old…I recall a time before we had the Internet. We had manila folders, sticky labels and cabinet upon cabinet full of files. The photocopier was an active member of the team an...
Read MoreWhen we think about truth in the corporate context, in business or in government, we are immediately thrown into a world where bureaucracy dictates, and ‘truth’ becomes a blurred construct. But if you...
Read MoreWe hear it time and time again – the story of failure. The payment platform that fails on 'Cyber Monday', the power that goes out during every storm and every heat wave, dissatisfaction with NBN. It’s...
Read MoreTRUST is more than a 5-letter word - and your customers know it! Photo by Sam Kolder from Pexels
Read MoreIf you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might offer you - you're not alone. Using a platform that al...
Read MoreCall centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their roles to the best of their ability.
Read MoreUp to 20% of employee turnover happens in the first 45 days! (Forbes)
Read MoreArtificial Intelligence is the tech Buzzword of 2019…so far. But understanding how to integrate relevant AI into your business and using machine learning to improve people-powered processes is what’s...
Read MoreWhile impressing your team is likely not the only reason you are interested in collaboration, it certainly is a great byproduct! Whatever your job role, whether you’re a Chief Experience Officer, Know...
Read MoreYes, I'm afraid it's that time again. You've had an email request from someone in your team, or in another department, and you have to log into the company intranet, or your organisations content mana...
Read MoreYou are likely familiar with the concept of IQ as a measurement of human intelligence. Similarly, organisational IQ or organisational intelligence is the measure of an organisation’s intellectual capa...
Read MoreIf you opened up your company intranet this morning only to be faced by 2001 design, irrelevant menu structures and “news” from three months ago - then you are, indeed, not alone! The same story is pl...
Read MoreIf asked to remember the last time you had a fantastic experience with a company or brand, chances are you’d be able to call something to mind. The same would be true for the last time a brand really ...
Read MoreUsing knowledge to make informed decisions is at the heart of the most successful businesses. It can mean the difference between expansion and stagnation, between growth and failure. Whether it be a p...
Read MoreSuccessful organisations recognise that modern, knowledge-based economies are built on abstract ideas. To deliver products and services of value, innovative organisations marshal the symbiotic power o...
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