Blog

7 Ways to Empower your Employees Today

CX and EX are all over business media. It’s almost as if we’re realising the importance of experience for the first time.

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Building empathy into our Government Contact Centres

Highlights from the 19th Annual Government Contact Centre Summit The need for Government contact centres to deeply understand their customers has never been more top of mind for customer experience le...

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Expanding into the New Silicon Valley and Succeeding Through Innovation

We might not be the noisiest company 2019 has seen to date, but we have been working overtime behind the scenes to expand Knosys both here in Australia as well as our other markets with our cloud-base...

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Why truth is the new currency of the enterprise economy

At the risk of sounding old…I recall a time before we had the Internet. We had manila folders, sticky labels and cabinet upon cabinet full of files. The photocopier was an active member of the team an...

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The A to Z of learning from little people

When we think about truth in the corporate context, in business or in government, we are immediately thrown into a world where bureaucracy dictates, and ‘truth’ becomes a blurred construct. But if you...

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How to achieve systemic customer confidence

We hear it time and time again – the story of failure. The payment platform that fails on 'Cyber Monday', the power that goes out during every storm and every heat wave, dissatisfaction with NBN. It’s...

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Why trust is key to improving customer experience

TRUST is more than a 5-letter word - and your customers know it! Photo by Sam Kolder from Pexels

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How to make data meaningful

Meaningful data has impact – it changes everything.

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A customer-centric approach to utilising AI

If you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might offer you - you're not alone. Using a platform that al...

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4 Contact centre pain points to alleviate today

Call centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their roles to the best of their ability.

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The true cost of your staff retention problem

Up to 20% of employee turnover happens in the first 45 days! (Forbes)

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Is your machine learning the true power of people?

 Artificial Intelligence is the tech Buzzword of 2019…so far. But understanding how to integrate relevant AI into your business and using machine learning to improve people-powered processes is what’s...

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13 Ways To Collaborate That Will Impress Your Team

While impressing your team is likely not the only reason you are interested in collaboration, it certainly is a great byproduct! Whatever your job role, whether you’re a Chief Experience Officer, Know...

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Content Management, Is It Worth Your Time?

Yes, I'm afraid it's that time again. You've had an email request from someone in your team, or in another department, and you have to log into the company intranet, or your organisations content mana...

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Organisational IQ: How Intelligent Is Your Business?

You are likely familiar with the concept of IQ as a measurement of human intelligence. Similarly, organisational IQ or organisational intelligence is the measure of an organisation’s intellectual capa...

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Intranet for Companies: Intelligent or Outdated?

If you opened up your company intranet this morning only to be faced by 2001 design, irrelevant menu structures and “news” from three months ago - then you are, indeed, not alone! The same story is pl...

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How To Improve Customer Experience

If asked to remember the last time you had a fantastic experience with a company or brand, chances are you’d be able to call something to mind. The same would be true for the last time a brand really ...

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What Is Knowledge Management And Why Should You Care?

Using knowledge to make informed decisions is at the heart of the most successful businesses. It can mean the difference between expansion and stagnation, between growth and failure. Whether it be a p...

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9 Powerful Characteristics Of The Best Innovative Organisations

Successful organisations recognise that modern, knowledge-based economies are built on abstract ideas. To deliver products and services of value, innovative organisations marshal the symbiotic power o...

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