Blog
Highlights from the 19th Annual Government Contact Centre Summit The need for Government contact centres to deeply understand their customers has never been more top of mind for customer experience leaders and stakeholders in the public sector. Customer empathy was the focus of many presentations and workshops at the recent Government Contact Centre Summit: the ability to deeply understand your customers and truly see and feel from your customers’ point of view. As customers’ needs continue to ...
Read MoreBuilding empathy into our Government Contact Centres
Highlights from the 19th Annual Government Contact Centre Summit The need for Government contact centres to deeply understand their customers has never been more top of mind for customer experience le...
Read MoreExpanding into the New Silicon Valley and Succeeding Through Innovation
We might not be the noisiest company 2019 has seen to date, but we have been working overtime behind the scenes to expand Knosys both here in Australia as well as our other markets with our cloud-base...
Read MoreWhy truth is the new currency of the enterprise economy
At the risk of sounding old…I recall a time before we had the Internet. We had manila folders, sticky labels and cabinet upon cabinet full of files. The photocopier was an active member of the team an...
Read MoreThe A to Z of learning from little people
When we think about truth in the corporate context, in business or in government, we are immediately thrown into a world where bureaucracy dictates, and ‘truth’ becomes a blurred construct. But if you...
Read MoreHow to achieve systemic customer confidence
We hear it time and time again – the story of failure. The payment platform that fails on 'Cyber Monday', the power that goes out during every storm and every heat wave, dissatisfaction with NBN. It’s...
Read MoreWhy trust is key to improving customer experience
TRUST is more than a 5-letter word - and your customers know it! Photo by Sam Kolder from Pexels
Read MoreA customer-centric approach to utilising AI
If you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might offer you - you're not alone. Using a platform that al...
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