Blog
The phrase ‘too much information’ may not seem applicable when you consider the way you train and educate your staff— but providing the right information is far more important than providing too much. Bombarding people with knowledge that isn’t relevant to them or their particular team or department can be detrimental when learning and deploying skills. If you’ve ever started a new position whether it be at a new company or existing one, you’ll know what it’s like to be expected to learn every ...
Read MoreOrganisational knowledge segmentation - a vital part of your KM solution
The phrase ‘too much information’ may not seem applicable when you consider the way you train and educate your staff— but providing the right information is far more important than providing too much....
Read MoreMaking your COVID-19 response an investment in the future
There’s a saying that ‘a puppy is not just for Christmas’ — and it’s true!
Read MoreReducing call times and increasing customer satisfaction
This year has been testing to say the least. Anyone in customer service or customer support roles will know all too well how an increase in demand and a change in consumer behaviour puts added strain ...
Read MoreIn Conversation with...Knosys CTO Nic Passmore
Nic Passmore joined Knosys in 2016 and has been at the helm of the team’s technical innovation strategy since then – leading the way to developing knowledge management features for customers and respo...
Read MoreIn Conversation with...Knosys MD John Thompson
In this blog post, our third in a series of ‘In conversation with…’ posts, I spoke with Knosys Managing Director, John Thompson. John has been with Knosys since July 2016 when he was awarded the leade...
Read MoreIn Conversation with...Francis Lim - Knosys Singapore
Francis Lim is the Business Development Manager in our Singapore office and just as we have had to adjust to challenges here in Australia and New Zealand – our Singaporean counterparts have had lots o...
Read MoreIn conversation with...Knosys BDM Paul Hopkins
This is the first blog post in a series of conversations with Knosys staff and users. Don't let the perceived isolation around COVID-19 stop you from talking to your colleagues, your customers and tho...
Read MoreControl in the time of COVID
In this post we are going to keep things simple and talk about the importance of managing expectations and staying in control of the things we can.
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