Blog

Keep calm and informed with a single source of truth

In the wake of Coronavirus (COVID-19) some of the world economy’s biggest companies have made the decision to defer workers to their own homes to carry out their roles. Tech companies Facebook, Google...

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Customer Contact Week Australia 2020 - See you in 2021

This year’s CCW Week Australia and New Zealand has wrapped up after months of preparation and excitement. Contact Centre Week was held at the ‘The Star’ Gold Coast, Feb 25-28 and in terms of location ...

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Why KIQ Cloud? Some knowledge ahead of CCW 2020

It’s now less than a week until we arrive in the Gold Cost for the contact centre event of 2020 – Contact Centre Week Australia and New Zealand.

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What the Coronavirus teaches us about knowledge

Over the past month the world's media has shifted its attention from the devastating Australian bushfire crisis and begun reporting on a new threat to human life. An outbreak of disease.

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How to create a culture of sharing

It’s a competitive world. We compete for attention, for the highest accolade, for positive reinforcement. We compete for a sense of accomplishment and to be the best.

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Knosys Sponsor CCW Australia and New Zealand 2020

It’s the biggest contact centre event of the year and it’s happening in just over a month! We are excited to be official sponsors of Customer Contact Week 2020 – Australia and New Zealand held in sunn...

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Technology and Contact Centres – Predictions for 2020

2019 has been a momentous year for Australian technology companies and it’s been a year when organisations have woken up to the unmistakeable call to implement company wide solutions that will enable ...

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6 Days til Christmas - 6 Crazy Facts

  How do you celebrate Christmas Knowledge Management Style?

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