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The A to Z of learning from little people

When we think about truth in the corporate context, in business or in government, we are immediately thrown into a world where bureaucracy dictates, and ‘truth’ becomes a blurred construct. But if you...

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How to achieve systemic customer confidence

We hear it time and time again – the story of failure. The payment platform that fails on 'Cyber Monday', the power that goes out during every storm and every heat wave, dissatisfaction with NBN. It’s...

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Why trust is key to improving customer experience

TRUST is more than a 5-letter word - and your customers know it! Photo by Sam Kolder from Pexels

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How to make data meaningful

Meaningful data has impact – it changes everything.

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A customer-centric approach to utilising AI

If you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might offer you - you're not alone. Using a platform that al...

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4 Contact centre pain points to alleviate today

Call centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their roles to the best of their ability.

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The true cost of your staff retention problem

Up to 20% of employee turnover happens in the first 45 days! (Forbes)

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Is your machine learning the true power of people?

 Artificial Intelligence is the tech Buzzword of 2019…so far. But understanding how to integrate relevant AI into your business and using machine learning to improve people-powered processes is what’s...

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