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Why trust is key to improving customer experience

TRUST is more than a 5-letter word - and your customers know it! Photo by Sam Kolder from Pexels

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How to make data meaningful

Meaningful data has impact – it changes everything.

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A customer-centric approach to utilising AI

If you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might offer you - you're not alone. Using a platform that al...

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4 Contact centre pain points to alleviate today

Call centre and frontline operations staff are passionate people. They’re passionate about helping others, which makes them want to perform their roles to the best of their ability.

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The true cost of your staff retention problem

Up to 20% of employee turnover happens in the first 45 days! (Forbes)

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Is your machine learning the true power of people?

 Artificial Intelligence is the tech Buzzword of 2019…so far. But understanding how to integrate relevant AI into your business and using machine learning to improve people-powered processes is what’s...

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13 Ways To Collaborate That Will Impress Your Team

While impressing your team is likely not the only reason you are interested in collaboration, it certainly is a great byproduct! Whatever your job role, whether you’re a Chief Experience Officer, Know...

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Content Management, Is It Worth Your Time?

Yes, I'm afraid it's that time again. You've had an email request from someone in your team, or in another department, and you have to log into the company intranet, or your organisations content mana...

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