Blog

Building empathy into our Government Contact Centres

Highlights from the 19th Annual Government Contact Centre Summit The need for Government contact centres to deeply understand their customers has never been more top of mind for customer experience le...

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Expanding into the New Silicon Valley and Succeeding Through Innovation

We might not be the noisiest company 2019 has seen to date, but we have been working overtime behind the scenes to expand Knosys both here in Australia as well as our other markets with our cloud-base...

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Why truth is the new currency of the enterprise economy

At the risk of sounding old…I recall a time before we had the Internet. We had manila folders, sticky labels and cabinet upon cabinet full of files. The photocopier was an active member of the team an...

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The A to Z of learning from little people

When we think about truth in the corporate context, in business or in government, we are immediately thrown into a world where bureaucracy dictates, and ‘truth’ becomes a blurred construct. But if you...

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How to achieve systemic customer confidence

We hear it time and time again – the story of failure. The payment platform that fails on 'Cyber Monday', the power that goes out during every storm and every heat wave, dissatisfaction with NBN. It’s...

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Why trust is key to improving customer experience

TRUST is more than a 5-letter word - and your customers know it! Photo by Sam Kolder from Pexels

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How to make data meaningful

Meaningful data has impact – it changes everything.

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A customer-centric approach to utilising AI

If you've been thinking about integrating artificial intelligence into your business but aren't sure exactly how to approach it, or what it might offer you - you're not alone. Using a platform that al...

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